The following policies apply to all on-site and on-line classes offered by the Chi Institute of Traditional Chinese Veterinary Medicine (CHI).

I. Registration

A. Enrollment

Students can enroll for on-site and on-line classes by contacting CHI as follows:

  - On-line registration at www.mvtc.es

  - Email registration form to: admin@mvtc.es  

B. Confirmation of enrollment

For CHI on-site and on-line class registrations each student or student representative will receive a confirmation of enrollment via e-mail. If you do not receive your confirmation, please contact CHI at +34 603 14 10 73.

C. Payment options 

CHI offers different payment options. The payment method must be established at the time of registration for the class. Students may pay for the class fees via Credit card (Visa, MasterCard, Discover, and American Express), or via Bank transfer (instructions will be provided upon request).

D. On-line Class access

Access to on-line classes is only available via an Internet connection. On-line class participants must have an appropriate user ID and password provided by CHI to gain access. If the Student experiences difficulty in accessing the On-line Product, all support services are provided as stated in the access notification documentation.

II. Class Transfers

A. CHI on-site and on-line class transfers will only be processed by calling our registration department directly at +34 603 14 10 73 or emailing  admin@mvtc.es CHI will confirm all transfer requests by e-mail. If the student does not receive a confirmation of transfer within three (3) business days of the request, the student should call +34 603 14 10 73 to reconfirm. Financial responsibility remains with the student for all class fees unless a proper transfer request is received and confirmed by CHI prior to the start of the class.

B. On-site and On-line class transfers are subject to the following fees:

Date of transfer request             Applicable fees:

* More than 30 calendar days    No charge

* 30 or fewer calendar days      10% of the total class fee

(measured from the first day of the class)

CThe student is responsible for paying any difference in tuition or fee increase between the registered class and the transferred class. A class registration can be transferred only ONCE. After the transfer, the registration is no longer able to be cancelled or transfered and any payment associated with it is no longer refundable.

III. Class Cancellations

A. CHI on-site and on-line class cancellations will only be processed by calling our registration department directly at +34 603 14 10 73 or emailing admin@mvtc.es. CHI will confirm all cancellations requests by e-mail. If the student does not receive a confirmation of cancellation within three (3) business days of the request, the student should call +34 603 14 10 73 to reconfirm. Financial responsibility remains with the student for all class fees unless a proper cancellation request is received and confirmed by CHI prior to the start of the class. International students attending a class are responsible for any government customs, regulations, and restrictions. If a student is refused entry into Spain, the standard cancellation charges will apply.

B. The following on-site and on-line class cancellation fee schedule applies:

Date of cancellation request       Applicable fees:
* More than 60 calendar days   No charge/Full Refund
* 30 - 60 calendar days              25% of the total class fee
* 15 - 29 calendar days              50% of the total class fee
* 8 - 14 calendar days                75% of the total class fee
* 7 or fewer calendar days         100% of the total class fee

(measured from the first day of the class)

IV. Fees and Refunds

A. All cancellation and transfer fees will be charged to credit cards provided by the student at the time of registering for the class.

B. For a cancellation with payment(s), the refund of the paid amount less the cancellation fee will be issued. All refunds for credit card payments are subject to 4% of the total refund amount as a processing charge.

V. Miscellaneous

A. Non-smoking facilities

The Chi Institute is dedicated to providing a clean and comfortable environment for all, as such, smoking is NOT permitted inside the classrooms of the campus.

B. Classroom and Wet Lab dress code

The dress code in all CHI classroom facilities is casual. All students participating equine or large animal wet labs are required to wear boots or horse working shoes for safety.

C. Recording policy

CHI strictly prohibits the recording and rebroadcast of audio or video of our classes and educational events. This applies to on-line and on-site events.

D. Participant Exclusion

CHI reserves the right to exclude a participant from attending any Course due to disorderly conduct, failure to observe any of CHI's rules of participation, or failure to attend the prerequisite class(es) for a particular Course. Chi reserves the right to deny the participant a refund under these, or other, circumstances.

E. Intellectual property

All CHI class materials, including class handouts, training manuals, exams, homework and on-line lecture or lab video, etc.,are confidential and proprietary information of CHI and copyrighted by CHI. The student agrees not to disclose any of this information to any third party or use such information except as expressly permitted herein.The student acknowledges that it is illegal and a violation of this agreement to copy or distribute any CHI class materials among non-registered persons without written authorization from CHI. The student acknowledges that CHI shall be entitled to seek injunctive relief and damages for any breach of this agreement by Student from which irreparable harm would ensue.

F. Data protection, privacy

CHI uses secure technologies to protect Students' personal data. The Student agrees to the collection, processing, and use of his or her personal data to the extent necessary for processing the registration. CHI may use Students' postal and e-mail addresses for promotions (for example, invitations to classes, class news, and registration in CHI's student database). However, CHI uses opt-in procedures for its promotions where the receiver expressly agrees in advance to receive information. In any case, CHI allows the recipient to opt out of a mailing list at any time. 

G. Disclaimer

CHI reserves the right to cancel, and/or reschedule any published scheduled class. The student's sole remedy shall be the refund of prepaid course fees. CHI is not responsible for airfare, lodging, or other related expenses including any airline penalties incurred. Under no circumstances shall CHI be liable for any direct, or indirect, consequential, or special damages. CHI SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM ERRORS OR OMISSIONS IN THE TRAINING MATERIALS, NOR SHALL CHI BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF THE TRAINING MATERIALS OR OTHER INFORMATION CONVEYEDIN A CHI COURSE.

H. Student Agreements

1. As a condition to enrollment and participation in any class or course offering, all students waive all liability of CHI and its agents and representatives (the "Released parties") and agree to hold the Released parties harmless, indemnify them, discharge them, covenant not to sue them, and reimburse them for any liability, claims, sums, costs, or other expenses incurred by any student that may be caused in whole or in part by participating in any class or course offered by CHI.

2. Each student understands that a photographer may be present to photograph the activities at any course or class offered by CHI and that each student may be photographed while participating in the class or course. Pictures taken at any course or activities are used for promotional materials such as flyers, social media and website difussion. In case you do NOT want to appear in any of these, please contact our student registration department by calling irectly to +34 603 14 10 73 or emailing  admin@mvtc.es
3. As an education provider, the Chi Institute values the privacy of our students, faculty and guest speakers. In an effort to respect and protect the intellectual rights, copyrights and privacy of our speakers and faculty we ask that our students refrain from using any video and audio recording or transmitting devices during lectures and labs. Materials used during lectures, on-site presentations, in wet labs or online presentations (video, graphic, photograph, etc.) may also have their own copyright which may be violated by being recorded for personal use or for distribution. Students found in violation of this policy may be subject to disciplinary action.

Attendance Policy

Students are required to attended all classes and scheduled activities. Chi Institute has an attendance policy that mandates that all students maintain a minimum of 90% at all times. The school keeps records of attendance electronically for all online classes. For onsite sessions/courses students are required to sign in on class sign in sheet every morning.  

Tardiness: Classes begin promptly and students are expected to arrive five minutes prior to the designated start time. A student who is not in attendance at the start of each subsequent class session scheduled that day will be immediately marked as tardy or absent, as applicable.  

Absence:  A student who does not complete online session in allotted time, misses a session in a multi-session course or misses an onsite course in its entirety will be marked absent and will be required to make up missed session/course in order to continue with the Course. A student who accumulates 1 full day absence or more for any single class will receive a written advisement of academic for their entire course of enrollment.  There are two absence classifications:

Excused:  An absence will be considered excused under the following circumstances: illness, death, or birth in the immediate family, or other valid reasons substantiated in writing and at the discretion of the Teaching Director.

Unexcused:  If a student is absent for any reason other than the reasons cited above for an Excused Absence, or if the student cannot produce evidence for an Excused Absence, then the absence will be classified as Unexcused.  

Consequences and Actions of Unsatisfactory Attendance Including Dismissal  Students with three unexcused absences in a class will be advised of unsatisfactory attendance and will receive notification of dismissal from said course and be given options to complete course. Certificate of completion is withheld until a student has fulfilled all required sessions/courses.